Pricing & Contracts
Flexible engagement models designed for IT support, endpoint management, and security monitoring. Every plan includes clear service level standards, responsive helpdesk coverage, and transparent monthly reporting.
Engagement Models
Choose the structure that fits your IT operations
Pricing is tailored to your device inventory, team size, and support window requirements. We provide transparent, predictable pricing models to match your operational scale.
Per-Device (Managed Endpoint)
Fixed monthly rate per device
Comprehensive management for laptops, workstations, and mobile fleets
Predictable monthly pricing based on the total active device count. Covers endpoint management, patch deployment, EDR security monitoring, and automated health checks.
- Scaled pricing by device volume
- Automated patch management
- Endpoint security & EDR monitoring
- Hardware inventory tracking
Tiered Helpdesk & Support
Monthly retainer by user tiers
Ongoing end-user support and day-to-day IT ticketing
Retainer-based helpdesk coverage scaled to your headcount. Includes multi-channel ticket triaging, user onboarding assistance, password resets, and software troubleshooting.
- Defined SLA response times
- Email, portal, and chat ticket intake
- User onboarding & account provisioning
- Monthly ticket & satisfaction reporting
Project & Audit-Based
Fixed price per scope
One-off infrastructure audits, security hardening, or migrations
Fixed-price engagement for specific milestones, such as initial cloud posture assessments, device baseline setup, or vulnerability remediation projects.
- Milestone-based payment structure
- Comprehensive vulnerability assessment
- Detailed remediation roadmap
- Implementation and handoff
Contract Terms
Standard contract provisions
Every support engagement includes these foundational terms by default. Custom requirements can be aligned during onboarding.
| Provision | Standard Term |
|---|---|
| Contract Duration | Minimum 3 months, renewing quarterly |
| Notice Period | 30 days for termination or scope adjustment |
| Device Adjustments | Scale up or down monthly based on active device counts |
| SLA Governance | Monthly reviews with uptime and ticket resolution metrics |
| Security | Strict NDA, least-privilege administrative access, and data privacy |
| Reporting | Monthly operational dashboard and endpoint health summaries |
| Change Management | Defined process for adding new software or policies |
| Trial Period | 30-day evaluation window with standard exit options |
Provision
Contract Duration
Standard Term
Minimum 3 months, renewing quarterly
Provision
Notice Period
Standard Term
30 days for termination or scope adjustment
Provision
Device Adjustments
Standard Term
Scale up or down monthly based on active device counts
Provision
SLA Governance
Standard Term
Monthly reviews with uptime and ticket resolution metrics
Provision
Security
Standard Term
Strict NDA, least-privilege administrative access, and data privacy
Provision
Reporting
Standard Term
Monthly operational dashboard and endpoint health summaries
Provision
Change Management
Standard Term
Defined process for adding new software or policies
Provision
Trial Period
Standard Term
30-day evaluation window with standard exit options
Transparency
What we don't do
- We don't use generic hidden rate cards — pricing scales directly with your device or user count
- We don't charge separate fees for initial device onboarding setup or agent deployment
- We don't bill extra for standard routine maintenance windows or scheduled patch updates
- We don't lock you into rigid long-term commitments beyond your initial agreement term
- We don't restrict your access to ticketing metrics or endpoint health scorecards
Need a custom quote for your device fleet?
Share your endpoint count and support requirements. We'll provide a transparent pricing proposal with no obligation.